Contact Us

Email us at support@tapestryhero.com or fill out the form below. Alternatively, you can call (909)-671-1484 during limited hours.
Thank you for reaching out, our team will get back to you within 24 hours!

 

HOW MUCH IS SHIPPING AND HANDLING?

Our shipping and handling is $5.95 per most orders, although shipping prices depend upon weights & total number of tapestries ordered. As a bonus any orders over $75 qualify for free shipping! These rates apply to US orders only. Please reach out to our customer support to find out international shipping rates. 

HOW LONG DOES IT USUALLY TAKE TO RECEIVE MY ORDER?

Most of our beautiful products ship within 1-4 weeks through USPS priority mail with a tracking number. Some items will arrive even sooner, as soon as a few days! Average shipping time is around 2-3 weeks. Tracking information will automatically be sent to you as soon as your package ships. 

WHY DOES SHIPPING TAKE SO LONG?

Most of our products are custom-made not pre-packaged sitting in the warehouse waiting to ship. Each Tapestry must be hand sown to add the finishing touches. Which is why it can take up anywhere from 1-4 weeks for your order to arrive from the date the order was placed. We can’t wait for you to get your order!

DO YOU OFFER WHOLESALE DISCOUNTS ON LARGE ORDERS?

Yes, we already offer free shipping on orders over $75. This is for a very limited time! For further information please contact our customer service at -support@tapestryhero.com

HOW CAN I REPLACE INCORRECT OR DAMAGED ORDERS?

Any order that is defective or damaged we will replace at no cost. Just contact us at - support@tapestryhero.com

We are here to help! 

CAN I CANCEL MY ORDER?

Yes, for any questions regarding your order contact our support team, to see our complete refund policy click this link

HOW LONG DOES IT TAKE TO BE REFUNDED?

Most refunds reflect in 3-5 business days.

HOW CAN I REACH TAPESTRY HERO?

Our customer support email is - support@tapestryhero.com

You can also reach out to us on our Facebook page at The Tapestry Hero.